Terms & Conditions

When purchasing from the UK Flooring Direct website, you are agreeing to the following terms and conditions:

Dispatch Policy.

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

Goods delivered normally arrive between 8am and 5.30pm, Monday to Friday, in 3 to 5 working days of placing your order. You are able to supply your preferred delivery day in the shopping cart, when you purchase your choice of products. We will then call you to confirm that this date is possible, or to arrange an alternate date that is convenient to you.

All deliveries are curbside deliveries; drivers are unable to enter your home. Be prepared to help offload the product from the van. The individual packs usually weigh about 35 lbs, but some can weigh up to 55 lbs each. You need to consider accessibility to your street or driveway when having a residential delivery as orders are typically shipped via full-size semi lorry. In the event that the delivery truck cannot get to your home, your order will need to be transferred to a smaller truck, if one is available (additional fees may apply, these will be paid directly to the carrier).

In the event that you are not available to provide a signature on the pre-arranged date, then you may be charged for re-delivery. Deliveries cannot be left outside in porches, garages or any other location.

Please note: We only deliver to mainland United Kingdom addresses.

When Your Order Arrives

When your order arrives, you want to be sure the quantities match what you ordered. To guarantee customer satisfaction, please make note of the following when receiving your order.

Visually inspect the condition and entirety of your delivery, make sure to note missing items or damaged materials. The order confirmation email you received lists all the materials and quantities you ordered. You will need to examine the pallet and count each item to make sure everything ordered has been received.

Unless specifically requested (additional cost), all deliveries are curbside. This means that you (or someone able) must be home to take the material from the trailer to your home. The driver will only unload to the curbside and are not allowed to enter your home.

Once unloaded, it is recommended to store the flooring in the location where it is to be installed.

DO NOT let the driver leave until you have verified the material received is in good condition and that all material has been accounted for. Any damages or missing items must be noted on your delivery receipt. If not noted we are unable to process with any replacement products.

Damaged Faulty Goods

All carriers are selected through stringent guidelines for service and quality control. If you have a concern regarding delivery, please advise our customer care department immediately. Out of our total orders placed and shipped, our company only receives 1.1% (actual percentage) in claims initiated by customers. Damaged or faulty goods must be reported to us immediately on delivery either by phone: 0845 263 6865, fax: 02476 397828 or email: sales@ukflooringdirect.co.uk.co.uk. Any damaged goos MUST be signed as damaged on the delivery note, We will then make further arrangements with you to replace the damaged goods.

Cancellations and Returns

(Applicable for Internet Sales only). In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, upto 7 days after you receive the goods. To cancel your order you must inform us either in writing, by fax (02476 397828) or by email: sales@ukflooringdirect.co.uk. We will arrange with you for the goods to be collected from the delivery address, and will then refund the total amount paid for the goods, less the cost incurred by us for collection (this cost is the charge made to us by the delivery company and will depend on the size of your order). All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 28 days of cancellation.

Booking Trades People

Taking into consideration the many variables in deliverys, we strongly recommend that you do not book your installer until after you have received your order in its entirety. Manufacture times, weather, supply-demand conditions, and replacement delivery for damaged items are just some of the instances that may delay your order. Please schedule your install to ensure you have allocated time to receive your order. We can not be held liable for failure to meet scheduled install dates due to delivery. Delivery dates are approximates, and as such, can not be promised under any circumstance.

Prices and Tax.

The price shown for the goods excludes VAT. This will be added as you go through the checkout and before you make your purchase. Delivery is free on all orders over £350 + VAT but some remote parts of the UK may incur an extra charge, but we will contact you about this before any extra charge.

Product Guarantee

If you do not use a Damp Proof Membrane on ground floors, or if you do not use the correct underlay, or if you do not have the flooring fitted correctly, this will affect your guarantee.

Colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Confidentiality

All confidential information, including credit card details, are held securely and only transmitted in encrypted form. Customer details are not passed to third parties and are used only in accordance with the Data Protection Act.

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

Consumer Rights

None of the above Terms and Conditions affect your statutory consumer rights.