Terms & Conditions

When purchasing from the UK Flooring Direct website, you are agreeing to the following terms and conditions:

Dispatch Policy.

While every effort will be made to ensure that all items shown are in stock we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

Goods delivered normally arrive between 8am and 5.30pm, Monday to Friday. You are able to supply your preferred delivery day in the shopping cart, when you purchase your choice of products. We will then call you to confirm that this date is possible, or to arrange an alternate date that is convenient to you.

Most orders are dispatched from stock with a lead time of 3 days. Next day delivery can be arranged if needed. For next day deliver orders must be placed and full payment cleared before 10am. We can not offer next day deliveries for orders placed over the weekend or bank holidays. All next day delivers are subject to stock.

The charge for delivery will be based on post code location and also the weight of the product. During the checkout process you will be asked to input your post code, this will then calculate your delivery charge. Alternatively you can collect the goods from our Midlands distribution centre with our the delivery charge

Due to insurance guildlines all flooring deliveries are made to kerb side at the nearest access point to the delivery address for the delivery vehicle. You must arrange for adequate help to off load the flooring, the driver can not help move the flooring into your home. As deliveries can be made by a large lorry or van, it is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit please inform us at the time of order. Deliveries will be made between 8.00 am and 6.00 pm. We are unable to give an estimate of delivery time as all deliveries are at the couriers discretion.

If a courier arrives at your address and is unable to deliver on the arranged delivery date because you are not there, refuse to sign or you refuse delivery you will be liable for the cost of any re-delivery charge when applicable.

Deliveries cannot be left outside in porches, garages or any other location.

Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately on deliver as no claims with regard to damaged items can be made after our driver has left the delivery address, unless signed for as damaged on delivery.

In the unlikely event that some of your goods are damaged we will collect and replace the product. Any claims must be made within 7 days of receipt of goods.

No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received.

When Your Order Arrives

When your order arrives, you want to be sure the quantities match what you ordered. To guarantee customer satisfaction, please make note of the following when receiving your order.

Visually inspect the condition and entirety of your delivery, make sure to note missing items or damaged materials. The order confirmation email you received lists all the materials and quantities you ordered. You will need to examine the pallet and count each item to make sure everything ordered has been received.

Unless specifically requested (additional cost), all deliveries are curbside. This means that you (or someone able) must be home to take the material from the trailer to your home. The driver will only unload to the curbside and are not allowed to enter your home.

DO NOT let the driver leave until you have verified the material received is in good condition and that all material has been accounted for. Any damages or missing items must be noted on your delivery receipt. If not noted we are unable to process with any replacement products.

Proir To Installation

Please ensure that you inspect your goods prior to installion and that the goods are correct as per your order and that you are happy with the appearance and quality. Once the installation has started no claims for incorrect goods will be accepted.

It is also the responsibility of the person installing the floor to de-select any faulty of damaged boards prior to the installation as no claims for faulty of damaged boards can be accepted after the installation.

Damaged Faulty Goods

All carriers are selected through stringent guidelines for service and quality control. If you have a concern regarding delivery, please advise our customer care department immediately. Out of our total orders placed and shipped, our company only receives 1.1% (actual percentage) in claims initiated by customers. Damaged or faulty goods must be reported to us immediately on delivery either by phone: 0845 263 6865, fax: 02476 397828 or email: sales@ukflooringdirect.co.uk.co.uk. Any damaged goos MUST be signed as damaged on the delivery note, We will then make further arrangements with you to replace the damaged goods.

Cancellations and Returns

(Applicable for Internet Sales only). In accordance with the Distance Selling Regulations 2000 you have the right to cancel your order, upto 7 days after you have received the goods. All returns and cancellations must conform to the guidelines laid out in the “Distance Selling Regulation” a guide of which can be found at www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

If goods have not been dispatched we will refund you the full invoice amount within 2 working days.

If you have taken delivery for your goods you must return the goods to us at your own expense. We will then refund the order in full less any direct expenses we may have incurred in fulfilling the original agreement. Direct expenses incurred include any delivery costs whether charged or not (e.g. If we have provided FREE Delivery to you, we will still have paid our courier). Deliveries are calculated by weight and delivery location. If the delivery is refused and cancelled, all courier costs will be deducted from from the refund.

All goods must be re-packed as they were received. Refunds will be made to the payment card that was initially used to make the purchase, within 7 days of cancellation. Returns can not be accepted on special order products. Some items (mainly Quick-Step and Elka may incur a re-stocking charge).

To cancel your order you must inform us either in writing or by email: sales@ukflooringdirect.co.uk.

Booking Trades People

Taking into consideration the many variables in deliverys, we strongly recommend that you do not book your installer until after you have received your order in its entirety. Manufacture times, weather, supply-demand conditions, and replacement delivery for damaged items are just some of the instances that may delay your order. Please schedule your install to ensure you have allocated time to receive your order. We can not be held liable for failure to meet scheduled install dates due to delivery. Delivery dates are approximates, and as such, can not be promised under any circumstance.

Prices and Tax.

The price shown for the goods excludes VAT. This will be added as you go through the checkout and before you make your purchase.

Product Guarantee

If you do not use a Damp Proof Membrane on ground floors, or if you do not use the correct underlay, or if you do not have the flooring fitted correctly, this will affect your guarantee.

Colours

The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.

Confidentiality

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Indemnity

You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.

Jurisdiction

The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

Consumer Rights

None of the above Terms and Conditions affect your statutory consumer rights.