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A message from Jason Ashby, our CEO

We understand you may have concerns during this unprecedented time, so I wanted to take this opportunity to update you all. Rest assured, we are still open and trading whilst taking the necessary precautions to look after the health and safety of our customers, our employees and suppliers.

To Our Customers

As always, we are continuing to provide our customers with the help and support required to ensure you receive the perfect flooring for you and your home. Allowing you, our customers, to complete your projects whilst ensuring our trade customers can also keep trading.

Our People

As always, our UK Flooring Direct family is our number one priority – protecting them is paramount, which is why we work continuously to safeguard their health and working environments. We are a market leading retailer and distributor within the flooring industry and we always put our team first.

Being a technology driven digital retailer our cloud-based technology already allows our team flexible working arrangements between the home and the office whilst still maintaining full PCI DSS compliance. We are fully following the current Government advice to help protect our people, our customers and the nation.

Trading Hour Changes


Our website is still here for you and available 24/7, ready for you to place sample or flooring orders from the safety of your own home.

Sales & Customer Service Centre

Although our office is closed, with our cloud-based technology allows our amazing Flooring Experts and Customer Service teams to work from home so they are still on hand over the phone or via live chat, to help you with any queries you may have. Please see our revised opening times below:

  • Monday – Friday 9am – 5pm
  • Saturday – Sunday – Closed

Trade Account Managers

Our specialist Trade Account Managers are working from home so are also on hand to help both new and existing trade customers and to ensure we keep you all trading in these unprecedented times.

  • Monday – Friday 9am – 5pm


We have taken the difficult decision to temporarily close our Hinckley-based showroom from Monday 23rd March. We are sorry for any inconvenience this may cause; however, we look forward to welcoming you back with open arms in the future.

Changes we’ve made:

  • We’re allowing a maximum of four customers in our showroom at any given time – if we already have four customers in our showroom, we will ask you to queue outside or wait in your car until a space becomes free.
  • Temperature checks will be carried out on all customers when visiting our showroom.
  • Our customer toilets are out of service until further notice.
  • Our showroom and displays are deep cleaned on a regular basis.

What we’re asking of you:

  • Please do not visit our showroom unless absolutely essential, we offer a free extra-large sampling service and contact-free two-day delivery on all available floors. You can also try our Room Visualiser at home.
  • Customers should only travel from the Hinckley & Bosworth area.
  • Please do not visit our showroom if you have any symptoms of COVID-19 or traveling from Tier 4. ID checks will be carried out on the door.
  • Please wear a mask and use the hand sanitiser provided when entering our showroom
  • Please adhere to social distancing guidelines whilst in our showroom and when queueing
  • Please do not touch our sample displays – our team will happily give you some of our extra-large samples to take home
  • If possible, please do not bring children with you to our showroom. Otherwise, please ensure they are accompanied by an adult at all times
  • Please pay by card where possible
  • As we may have to limit browsing time during busy periods, and to save your time in our showroom, you can browse our website prior to visiting. Here, you can view our full range of floors and order extra-large free samples to be delivered to your door. You can also use our Room Visualiser tool to see how each floor can transform your room.

Contactless Home Delivery Service.

Our distribution team are still working but under enhanced safety measures to ensure we continue to get your orders out within 24 hours.

Samples Delivery

Samples will still be dispatched within 24 hours; please be aware we are now operating with our doorstep delivery service to protect both our customers and our delivery driver. This will consist of the following:

  • You will receive an SMS with a 2-hour delivery slot
  • Your driver will knock on arrival to alert you of your delivery
  • Your samples will be left in a safe place, ready for you to collect

Don’t forget you can order endless numbers of samples to ensure you find the right flooring for you.

Flooring Deliveries

You will now receive our doorstep delivery service in place of our new standard in-home delivery, which is suspended until further notice. Please bear with us, due to high demand we ask you to allow for a delivery lead time of two working days. Here’s what to expect from our doorstep delivery service:

  • Your driver will be in touch 30 minutes before your delivery is due
  • Your driver will knock on arrival to alert you of your delivery
  • Your delivery won’t be left without your acknowledgement
  • Due to a high volume of demand our Next day delivery service is currently unavailable, all other delivery options are operating as normal.

Please visit our delivery page for more information.

Suppliers & Stock

As always, we will continue to maintain high stock levels to serve our customers – individual stock levels are also visible on the product pages for clarity. We are working closely alongside our worldwide suppliers to ensure we have a constant stream of stock for you to purchase and continually transform your homes

Updated returns policy

Due to the ongoing situation with COVID-19 we are only accepting essential in-person returns until further notice.

All orders placed between 22nd February 2020 and 30th March 2021 inclusive are eligible for extended returns. Orders must be returned by 30th August 2021. Order cut off dates are subject to change in line with government lockdown roadmap. If you’d like to find out more about our returns policy, please click here.