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4.1 Our Lowest Price Promise: If you (the customer) see a product in the flooring range of the site and find the same Product being sold for less on a competitor website or in a competitor store, as long as that cheaper price is inclusive of VAT, we will sell the product to you at the cheaper price and also beat the product quote by £25 (the “Lowest Price Promise”).

4.2 Scope of Lowest Price Promise: The Lowest Price Promise applies only to identical products and goods in stock immediately available (and not on request) from competitors who sell to consumers. The product or goods must be priced fully and accurately.

4.3 How to claim:

In order to submit your Price Promise Guarantee claim, contact us at: 

Phone: 02476 012840

Fax: 02476 397 828


clearly stating the details of the Product, the competitor, the cheaper price you have seen, where you saw the cheaper price and the date on which you saw the cheaper price. If we accept your Lowest Price Promise Guarantee you will be able to place an order for the Product from us at the reduced price.

4.4 What the Lowest Price Promise does not apply to:

4.4.1 any special, promotional or discounted offers given by competitors; or

4.4.2 any competitors who are in administration or closing down.