Customer Service Advisor - Post Sales
£17,600K earnings per annum
UK Flooring Direct (UKFD) is a multi-award winning company that has enjoyed phenomenal success and expansion in recent years. We were named the fastest growing company three times in a row by the Sunday Times Fast Track 100.
We’re a very fast paced online retailer with bundles of ideas, enthusiasm, drive and ambition. The position is ideal for someone who wants to work in a fast moving, creative and challenging environment. We seek like-minded people who can think on his or her feet, and would love the challenge of a fast growth business.
This will entail liaising with existing customers on a 1:1 basis via telephone, email and social media to offer advice and support regarding their post-sale query. A silver service approach with careful handling for each customer proactively and positively for a successful resolution is vital. You will be working within an extremely busy office and be part of a highly motivated team. This is perfect for a forward thinking, experienced customer focused professional with a naturally positive personality!
What We Offer:
- Full-time & Part time permanent contracts available.
- Free breakfasts, snacks & drinks all day, every day.
- Staff Discounts on all UK Flooring Direct Products
- Attractive holiday allowance, company loyalty & incentive schemes
- Childcare vouchers to take care of the little people
- Contributory company pension scheme
- Companywide social events every year…because we like to play hard as well as work hard.
You Must Have:
- A highly motivated attitude to succeed
- A winning mix of talent, professionalism and personality to develop your career and undertake training for YOUR own success
- Excellent verbal & written skills
- Excellent IT skills
- Experience in customer services
- And like having fun!!