Receiving your flooring should be straightforward. Choose a delivery date that works for you, stay informed throughout your delivery journey and have the reassurance of our dedicated Customer Care team whenever you need assistance.
| Service | Details | Mon - Fri |
|---|---|---|
| Express Kerbside Delivery | The pallet of flooring will be delivered to the kerbside/roadside at the nearest access point to your property and will need a signature on delivery. The service is an 8am–6pm delivery window, and the delivery team will call 30 minutes prior to arrival. You can select your delivery date at checkout for any weekday. Please allow 3 working days from your order date for delivery. | £40.00 |
| Light parcel | Doorstep delivery on the day of your choice (Monday to Friday between 8am and 6pm). | £10.00 |
Before your delivery is due, you'll receive an email and SMS confirming your order has been accepted and dispatched.
The morning of your delivery, you'll receive an SMS confirming your order is on route and will be delivered from 8am-6pm. Remember, a signature is required and we recommend the recipient to be able-bodied to transfer the product.
Our Express service will place the pallet on the kerbside at the nearest access point to your property, a signature upon delivery will be required. Once completed, you'll receive SMS confirmation.
For packages under 50kg, we provide a light delivery service to your door between 8am and 6pm. You’ll receive an email and SMS confirming an expected four-hour delivery slot.
Our click & collect service is now available in two working days after your order has been placed from our Coventry site. This service is only available Mon-Sat 9am-5pm.
Your floor will be left on the pallet at the nearest kerbside to your home. We're currently unable to offer an estimated delivery time for this option.
Our light parcel delivery option is subject to access restrictions, for properties which have stepped access, flats above the ground floor (regardless of lift access), your order will be left at the ground floor external doorstep. For residential properties with stepped access flooring will be left at the bottom of the steps.
Deliveries can be made in a variety of commercial vehicles, up to 18-tonne lorries. It is assumed that the property is easily accessible to these vehicle types.
If no one is available to accept your delivery at the address you’ve provided, we’ll charge you for re-delivery when you reschedule.
We strongly advise against booking installers until your new floor has arrived. Regrettably, we cannot be held responsible for any consequential losses because of problems with delivery or floors not being acclimatised properly.
We recommend adding a mobile number in at the point of ordering to make sure you receive your 4 hour delivery SMS, we will also send this information to your email address.
Our Click and collect service is available in two working days on laminate, real wood and luxury vinyl orders (when your order is placed before 4pm). You will need to provide photo ID and the card which was used to make the payment, in order to produce the necessary paperwork before proceeding to the collection point.
Click & Collect orders will be held for five working days before we’ll contact you to arrange alternative collection or delivery arrangements. Our show room is open Mon – Sat 8am – 5pm and closed on Sunday.
No matter how carefully a delivery is planned, unexpected situations can occasionally arise. If your order is delayed, arrives damaged or appears incomplete, our Customer Care team is here to help.
🚚 My Order Is Delayed
While we always aim to deliver on your chosen delivery date, unforeseen circumstances such as severe weather, traffic disruption or operational delays can occasionally affect delivery schedules. If this happens, we'll keep you informed and arrange the next available delivery.
📦 My Order Has Arrived Damaged
Before accepting your delivery, please check the pallet and outer packaging for any obvious signs of damage. If you notice visible damage, make a note of it when signing for your delivery and contact our Customer Care team as soon as possible. Once you've unpacked your flooring, please check the products before installation. If you discover any issues, stop installation and get in touch with us so we can help resolve the problem.
📋 My Order Is Incomplete
If you believe any items are missing from your delivery, please contact us as soon as possible with your order number. We'll review your order and arrange for any missing items to be sent where required.
📅 I Need to Change My Delivery Date
If your plans change before your delivery takes place, please contact our Customer Care team as early as possible. We'll do our best to arrange an alternative delivery date that works for you.
Please note that our delivery service is subject to postcode restrictions. If your delivery address falls within one of these postcode areas, please contact us to discuss alternative delivery options for an additional charge.
AB30-56 | BT | GY | HS | IM | IV4, 6-7, 11-40, 52-54, 57+ | JE, KA27-28 | KW1-14 | KW15-17 | PA20+ | PH8-13, 15+ | PH36-44 | PO30-41 | ZE | ROI
Call us on 02476 012 840 or alternatively use our live chat or email on [email protected].
Whether you have a question before placing your order or need assistance after your flooring has been delivered, our dedicated Customer Care team is here to help.
If you need support with your delivery, changing your delivery date, tracking your order, or reporting missing or damaged items, don't hesitate to get in touch.
02476 012 842
Speak to our friendly Customer Care team during opening hours for help with any delivery queries.
Send us an email, and we'll respond as quickly as possible.
Available during Mon - Fri 9 am - 5 pm
Chat with our team online for quick answers to your delivery and order questions.
Yes. During the ordering process, you'll be able to select a delivery date that best suits your schedule, subject to availability.
Large flooring orders are delivered to the kerbside of your property on a pallet. Drivers are unable to move the flooring inside your home, so we recommend having someone available to help move your order if required.
Yes. Someone should be available to receive and sign for the delivery.
Yes, as long as they are available at the delivery address to inspect and sign for the order on your behalf.
We'll keep you updated throughout your delivery journey. Where available, you'll receive updates before delivery, including notification when your driver is on the way.
Store your flooring indoors, on a flat and level surface, in a dry environment. We also recommend allowing your flooring to acclimatise in the room where it will be installed, following the manufacturer's guidance.
If nobody is available to receive your order, please contact our Customer Care team to discuss rearranging your delivery. Additional delivery charges may apply.
Our Customer Care team is here to help before, during and after your delivery. You can contact us by phone, email or live chat during our opening hours.
