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Important update: Due to the situation with COVID-19 we’re taking the necessary precautions to look after the health and safety of our customers, employees and suppliers.

You will now receive our doorstep delivery service in place of our new standard in-home delivery, which is suspended until further notice. Please bear with us, due to high demand we ask you to allow for a delivery lead time of two working days. On the day of your delivery your driver will be in touch with you 30 minutes before your delivery is due. Your driver will knock on arrival to alert you of your delivery – your delivery won’t be left without your acknowledgement.

If you have been affected by COVID-19 please get in touch with us as soon as possible on 02476 012 840 to rearrange your delivery.

We wanted to give our customers a market leading delivery service, which is why we’re offering in-home delivery as standard for all our customers*; making your experience with us a seamless one, from start to finish.

The day before delivery

The day before your delivery is due, you’ll receive an email and SMS confirming an expected four-hour delivery slot for your new floor.

The day of delivery

On the day of delivery your driver will call 30 minutes before they arrive to make sure you’re available.

During your delivery

The driver will carry the floor into a ground floor room of your choice and at your request, the pallet and rubbish can be taken away.

SERVICEDETAILSCOST
Doorstep deliveryDoorstep delivery allow for a delivery lead time of two working days. 4hr time slot and a call 30 mins before arrive. Updated delivery service as a precaution following government COVID-19 guidelines.
£15.00
Saturday doorstep deliveryDoorstep delivery on the Saturday of your choice, allow for a delivery lead time of two working days. 4hr time slot and a call 30 mins before we arrive. Updated delivery service as a precaution following government COVID-19 guidelines.
£20.00

*All service options in-home unless stated otherwise. Refer to delivery to remote areas section for in-home delivery postcode exclusions.


Other delivery options

Light deliveries

For packages under 50kg, we provide a light delivery service to your door between 8am and 6pm. We’re currently unable to offer delivery ETAs for this option.

Free click & collect

Currently unavailable due to Covid-19 precautions

Delivery to remote areas

† This delivery service excludes our in-home service, meaning your floor will be left on its pallet at the kerbside nearest your home. We’re currently unable to offer delivery ETAs for this service. Delivery will incur an additional charge.

SERVICEDETAILSCOST
Pallet deliveryDelivery to site between 8am and 6pm. 4hr time slot via email & SMS the day prior to delivery and
a call 30 minutes before we arrive. Your delivery will be left on the pallet.
£15.00
Light parcelDoorstep delivery on the weekday of your choice, allow for a delivery lead time of two working days between 8am and 6pm.
£9.50
Light parcel AMDoorstep delivery on the weekday morning of your choice, allow for a delivery lead time of two working days between 8am and 1pm.
£15.00

Things to consider

Deliveries can be made in a variety of commercial vehicles, up to 18-tonne lorries. It is assumed that the property is easily accessible to these vehicle types.

If no one is available to accept your delivery at the address you’ve provided, we’ll charge you for re-delivery when you reschedule.

We strongly advise against booking installers until your new floor has arrived. Regrettably, we cannot be held responsible for any consequential losses because of problems with delivery or floors not being acclimatised properly.

We recommend adding a mobile number in at the point of ordering to make sure you receive your 4 hour delivery SMS, we will also send this information to your email address.

† We can deliver to Northern Ireland and other remote areas for an additional charge. Remote area postcodes: PO30 – PO40, PA20 – PA78, PH, IV, KW, ZE, HS, GY, JE.