We want you to love your new flooring—and with our 30-day returns guarantee, we've got you covered.
If you simply changed your mind or you have unopened left over packs from a project, don’t worry. Our hassle-free returns process gives you peace of mind. In the rare event your order arrives damaged, please notify us within 7 days so we can arrange a refund or replacement.
Here’s everything you need to know about returning your order.
Please note: no matter your return reason, please contact us before sending your item(s) back to us, so your return can be processed as quickly as possible.
If you no longer need your order, you can return it within 30 days from the date of delivery or before dispatch for a full refund. Items must be unopened, unused, and in their original packaging.
To arrange a return, please have the following ready:
Spare, unopened packs can be returned within 30 days of delivery for a full refund.
To arrange your return, please have your:
In the unlikely event your order arrives damaged, please accept the delivery and sign for it as damaged. Then contact our Customer Care team to arrange a replacement or refund.
You will not need to return the damaged goods. Please dispose of them safely. To arrange a refund or replacement, please have ready:
Clearance items are sold as seen and are non-refundable and non-exchangeable.
If you’d like to arrange a return, please get in touch with us in a way that suits you, whether that be:
Alternatively, you can drop us an email and we’ll aim to get back to you as soon as possible.
Call centre – Mon - Fri 9am – 5pm | Sat & Sun Closed
Live Chat – Mon - Fri 9am – 5pm | Sat 9am – 3pm | Sun Closed
If you would like to get in touch with us outside of these hours, please use our Contact Form or Live Chat services and we will aim to get back to you as soon as possible.
For full terms & conditions on returns policy, please refer to clauses 7, 8, and 9 of our Terms of Service.
