BuySafe Guarantee

Our promise of the lowest price

We're proud of all the flooring we sell, because each one is developed to bring you the best quality and value. To ensure we offer the most competitive prices, we regulary benchmark all flooring against others in the market.

Our dedicated price-monitoring team check the prices of flooring products every day so you don't have to, we monitor all UK competitors online, instore and during sale periods. If we find that anyone is selling the same individual product, provided with the same service conditions, at a lower price, we'll match that price! We are so confident you won't find a lower price elsewhere.

But if you do, don't worry you can easily make a price match request and we will not only match it but give you an extra £25.

Not only that but we are so confident in our pricing policy that if you find the same product after you have purchased it within 28 days we will refund you the difference.

Please see full terms and conditions

How to make a claim

Before you have purchased:
If you do find the same product for sale at a lower price, call our Sales Team on 02476 012 840 or email us on with the details of the other product.

If you have already placed your order:
Call our Sales Team on 02476 012 840 or email us on and we will respond within 24 working hours, once we have confimed the claim we will refund you the difference within 48 hours.